SHIPPING & DELIVERY TIMES
All jewelry orders are custom made to order. The orders are typically crafted and ready to ship within three (3) business days of when the order payment has cleared. When an order is shipped, an automatic e-mail notification will be sent to you with details containing your tracking number, which can be used to track the shipment during delivery. If an order needs to be delivered urgently, please contact our team and we will do our very best to accommodate your request.
We understand there may be times when you would like to return your purchase. Each purchase is eligible for return within 30 days of purchase date. Please use our Contact form to start the return process and provide us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
For all returns, please provide all original contents from the purchase, including jewelry, jewelry box, and package list. You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). In all cases, Bijoux Jeweler will be the sole determiner of a resolution.
You should expect to receive your refund within four weeks of submitting your return.